Shipping policy

Cost and Destination

Thank you for shopping at https://fjknp.shop/. International shipments may experience delays due to natural disasters or severe weather conditions. To track your order, please contact fjknp.shop@gmail.com so we can provide you with a tracking number.

Currently, we can only ship to 16 European countries (Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany). Please note that all our products include taxes, and you do not need to pay any additional taxes.

Delivery Time

Countries: Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany.

Approval time: 3-5 business days

Delivery time: 5-8 business days

Shipping: Free shipping

Express: UPS/FedEx

Total delivery time = Processing time + Delivery time (depending on your location) = 5-13 business days

Order processing time

This is the time between when a buyer places an order and when the seller hands the order over to the delivery service.
Orders are generally shipped within 3 to 5 business days of order confirmation/payment. Orders placed on weekends may experience delays.

Our warehouse is open only during normal business hours, Monday through Friday, excluding holidays. In these cases, we take steps to ensure that shipping delays are minimized.

Shipping

Free shipping on all products.

Express Shipping

We typically use the following couriers: FedEx / UPS

Shipping Area

Shipping areas: Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany

Key

You will receive an email when your order has been shipped. We will provide you with a tracking number (the tracking number is valid for 24 hours; click here to track your order). Please note: during events or holidays, this may take longer.
Tracking information updates may take 48 to 72 hours.

If you are unable to track your package, please contact us, and we will resolve the issue within 48 hours.

Delivery Time Exceeded

Shipping may be delayed due to carrier delays, adverse weather conditions, supply limitations, high cargo volumes, or labor shortages. If your order is delayed, please contact us by email at ixdohshop@gmail.com and we will promptly check the situation with the shipping company. Thank you for your understanding and support.

Order Cancellations and Changes

Before Delivery:
Cancellation/Change of Address/Exchange and Replacement: Free of charge

After Delivery:
Please note! We cannot modify, block, or cancel orders that have already been shipped.

If you refuse delivery and return your order to our facility, we will treat it as a return.

In this case, we will refund the purchase price less shipping costs to your original payment method, so please confirm your shipping address before placing an order.

About Taxes

In exceptional cases, your order may be subject to customs duties payable to your government rather than our website, and you will be responsible for paying these duties. We apologize for any inconvenience, but we have no control over the customs authorities of your country or any other. Please contact your local customs office for more information on tariffs, duties, and customs taxes.

Contact Us

Email: fjknp.shop@gmail.com

Phone: +12548435415