Privacy Policy

The Privacy Policy of fjknp.shop shall prevail.

In order to use the various services operated by our group (hereinafter collectively referred to as the “Services”), customers are requested to carefully read the Privacy Policy below.

1. Information We Collect

The information our group obtains in order to achieve the purposes specified in “4. Purpose of Use of Acquired Information” includes the following (hereinafter items (1) and (2) are collectively referred to as “Acquired Information”).

(1) Information Obtained from Customers

Personal information refers to personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (Act No. 57 of 2003).

This includes:

Name, date of birth, gender, occupation, and other information that can identify a specific individual
Address, telephone number, account information (email address, password, etc.), nickname, and similar information used together with personal information
Credit card information
Hobbies, family composition, age, and other personal attribute information combined with personal information
Information related to customer identity verification
Information about member stores and store owners submitted by customers when applying for or using this service

(2) Information Obtained in Connection with the Use of the Service

We collect the following information regarding the use of this service, whether or not it constitutes personal information:

Information related to how customers use and view the service, such as the content of services used, usage date and time, frequency of use, and customer online behavior while using the service
Cookie information, access logs, device information, operating system information, location information, and communication information including IP address, browser information, and browser language
Posts, photos, videos, comments, transaction messages, evaluations, and other information posted or transmitted by customers on the service
Information regarding payment status for this service

2. Methods of Collecting Information

Our group collects information about customers using the following methods:

Information entered directly by customers into this service
Information provided by customers via email, postal mail, written forms, telephone, etc. (telephone conversations may be recorded to improve service quality)
Information automatically collected when customers use or view this service
Information mechanically collected from third-party services with the customer's consent

3. Management of Acquired Information

Personnel involved in managing and using the acquired information within our group will strictly manage customer information and take measures to prevent unauthorized access, loss, leakage, falsification, and other risks related to personal information.

We will exercise due care in handling personal information in our business operations.

4. Purpose of Use of Acquired Information

Our group will use the acquired information for the purposes notified to customers at the time of collection, purposes specified in the Terms of Use, or for the following purposes:

To contact customers and provide information related to the service
To provide this service
To simplify information entry when registering as a user
To coordinate information between related services used by customers
To confirm email service requests and deliver emails
To confirm and deliver purchases related to this service
To process requests, payments, and confirmations regarding this service
To send rewards for surveys and similar activities
To send prizes from sweepstakes or campaigns
To investigate and analyze the usage status of this service
To improve service content and develop new services
To conduct credit checks and credit management related to this service
To personalize service content according to customer preferences
To conduct customer satisfaction surveys
To compile statistical information and publish survey results
To conduct research and development related to this service and new services
For marketing purposes such as delivering information and notices about services
To request cooperation in surveys or participation in events
To distribute or display advertisements of our group or third parties
To distribute or display product information within services provided by our group or third parties
To resolve operational problems related to the service
To prevent unauthorized use and maintain service security

5. Provision of Information to Third Parties

Our group may provide acquired information to third parties in the following cases:

When necessary for providing this service
When customers use other customers’ information only within the scope permitted by the Terms of Use
When necessary for service operation and provision
When using delivery companies, payment processors, subcontractors, and other partners to perform services such as product delivery, payment processing, customer inquiries, and after-sales services
When required by courts, administrative agencies, regulatory authorities, or other public institutions according to laws and regulations
When necessary to resolve disputes with third parties or protect the rights and interests of users
When providing data to third parties conducting usage analysis on behalf of our group
When providing information to third parties for advertising or promotional purposes
When providing product information within services operated by our group or third parties
When providing information to academic research institutions for research purposes
When providing information to credit card issuers to detect and prevent fraudulent use

In addition, if our group considers it necessary to provide the acquired information, we may do so after obtaining customer consent.

6. Outsourcing the Handling of Information

Our group may outsource all or part of the handling of acquired information to subcontractors within the scope necessary to achieve the purposes described above.

When doing so, we will carefully review subcontractors and ensure proper management of the acquired information through contractual agreements.

7. Joint Use of Information

Our group may jointly use acquired information among companies within our group to achieve the purposes described in Section 4.

Information shared:
Information specified in “1. Information to be obtained”

Scope of joint users:
Companies within our group

Purpose of joint use:
To achieve the purposes listed in Section 4

Responsible entity for management:
Mercari Co., Ltd.

8. Use of Cookies

Customers can configure whether to allow cookies. Most browsers allow cookies automatically, but settings can be changed to disable them.

If cookies are disabled, some functions of the service may not work properly.

Cookies and related data may be used to:

Maintain login sessions
Improve service convenience
Ensure security
Develop new services
Personalize content and advertisements

For more details, please refer to the Cookie Policy.

9. Log and Device Information

Log Information

We automatically collect information such as IP address, browser type, and browser language when users access the service.

This information is used to analyze user environments, improve services, and prevent fraudulent activities.

Device Information

We may collect device identification information to provide better services and prevent fraudulent activities.

10. Correction of Personal Information

If there are changes to personal information that may affect product delivery or billing, such as address, financial institution name, or credit card expiration date, our group may update the registered personal information.

11. Security of Personal Information

Collected information is stored securely on servers in environments inaccessible to general users. We strive to prevent unauthorized access, loss, destruction, falsification, or leakage.

12. Information About Minors

If you are a minor, your parent or legal guardian must agree to the Privacy Policy and Terms of Use before you use this service.

13. Updates to the Privacy Policy

Our group may revise the Privacy Policy in response to legal changes, business needs, or other reasons.

Customers will be notified if changes are made. Customers should review the latest Privacy Policy before using the service.

14. Procedures for Disclosure, Correction, or Suspension of Personal Information

Customers may review and correct their registered information at any time.

Customers may request disclosure of personal information held by our group according to established procedures, except in the following cases:

If disclosure may harm the life, body, property, or rights of the individual or a third party
If disclosure may significantly hinder our business operations
If disclosure violates laws or regulations
If we cannot verify the identity of the requester

If disclosed information is incorrect, customers may request correction, addition, or deletion. Our group will investigate promptly and make corrections as necessary.

Please note that a disclosure fee may be charged in accordance with our procedures.

Contact Information

Email: fjknp.shop@gmail.com
Phone: +12548435415